In The Event of a Claim

Contact Our Office:

Regular Business Hours: 7am – 5:30pm
Mon-Fri: 416-234-9980
After Hours: 416-723-1159

24 Hour Claims Reporting Lines:

The Dominion – 1-800-661-5522
Travelers Canada – 1-800-661-5522
Intact Insurance – 1-866-464-2424
Aviva Canada – 1-800-590-5003

GTA Collision Reporting Centres

North Collision Reporting Centre

113 Toryork Drive, North York
(416) 808-3960
Hours of Operations: 6:30am – 1:30am every day

East Collision Reporting Centre

39 Howden Road, Scarborough
(416) 808-4960
Hours of operation: 6:30am – 1:30am every day

Other collision reporting centres in Ontario

Call 416-745-3301 or visit www.accsupport.com to locate the Collision Reporting Centre nearest to you

Ask Us – Answering Your Questions:

When accidents happen …  knowing what to do, where to go, and who to call is essential.  We can answer your specific questions: (416) 234-9980.

If I’m in an accident, what should I do?

  • Check to be sure you and all passengers are safe and not injured
  • Do not leave your vehicle if you are on a busy road or highway
  • Call our office for assistance  416-234-9980 

Call the police if:

  • you are in an unsafe place
  • someone is injured
  • vehicle damage will exceed $1000
  • vehicle is unsafe to drive

If it is safe for you to leave your vehicle:

  • exchange insurance information with the other driver(s) and take the license plate of the other involved vehicles
  • take photos of your car and the other damaged vehicles

What should I do if my car is not driveable?

  • Regardless of the hour, ask the Tow Truck operator to tow your vehicle to the Collision Reporting Centre closest to your home (they should know the locations of these Centres  – visit www.accsupport.com
  • Although tow truck operators may offer a rental vehicle, we recommend you wait until you are able to arrange a rental from one of the leading, well known rental agencies.
  • Never hesitate to call our office for further direction.  Accidents are ‘unnerving’ – we are here to help!

Vehicle Repairs:

  • Most Insurers will assign an appraiser to visit your car at the garage to prepare an estimate of damage. This estimate will be sent to your assigned insurance adjuster.
  • Do not sign any work orders for repairs to commence on your vehicle until you have discussed the claim with the assigned insurance adjuster
  • Your policy may provide a temporary rental vehicle while your vehicle is under repair.  Check with our office before accepting a rental vehicle.
  • If it is determined that you the ‘other vehicle’ was 100% at fault causing your damage, your repairs will likely not cost you anything, nor will your premiums be affected.
  • If you are deemed to be partially (more than 25%) at fault, your collision deductible will apply and your premiums may be affected on renewal.
  • If the damage to your vehicle was from something other than a Collision, (falling tree branches, malicious damage, theft etc), your premium will likely not be affected but you will likely be responsible for paying your comprehensive deductible.